Services

Why We Are Here

Gōshen exists in order to help you achieve continuous improvement with soft and hard targets. We exist to help you be successful, period.

We do this with a LEAN/Kaizen approach. So, with any GAPS concerning People, Execution, sales/Profits & Innovation we:

Diagnose, analyze, measure
Eliminate waste in all facets such as Food & labor, steps, & processes that aren’t a value add
Sort
Order
Shine
Systematize, standardize
Create improvements that are able to be continuously sustained

Ultimately, this methodology gives your organization’s operation an apex level of executional efficiency and results regardless of the specific KPI measurement.

While Gōshen can successfully tackle many externalities with your business, our expertise is the nuts & bolts, inside the 4 walls that serve as your springboard to operational excellence.

Our team exists to help you achieve continuous improvement. We want to help you achieve what we refer to as being remarkable 1440 brand. Focusing on the important. The things that matter. We have 1440 minutes every day and only so many of those we can devote to our brand. High leverage activities are a must.

Depending on your needs, Gōshen can teach you and your team, or we can be hands on with creating the needed resolution.

People

Our team can help you find and hire the right team members. We will help you thoroughly train new hires. We can assist on training team members with Limited Time Offers, (LTO’s), or with revised recipes, procedures, etc. As importantly as anything, we can dramatically assist you in the retention of these trained and developing team members.

Execution

Execution starts at the back door and wraps in the culmination of the Guest experience. So ultimately it is the sum of all behaviors that help create sales and profits! Some examples of these and what our team can help you with are:

Re-branding & concept development – Making your concept resonate in a sales building way. Aligning menu, lighting, colors, uniforms, service platforms & pricing strategies.
Startups
Processes – prep, sales forecasts, labor deployment, determining inventory levels (menu velocity – have your money in the bank and not on your shelves) based on forecasts and menu mix, etc.
KPI (key performance indicators) driven weekly management meetings (what are the nonnegotiable results needed? Teach it, follow up on it, track it…get it!)
Determining appropriate staffing levels
Learning how to look at labor through multiple measurements (labor %, SPMH (sales per man hour), OT, average wage, and even Guest check results per Cashier).
How to best use in/out times
Service time analysis and planned improvements (TGET – total Guest experience time, order time, ticket time, dine time).
Menu psychology, engineering, analysis: how to determine what you offer, working with LTO’s and understanding what they should be, how often they should run, & price points.
How to create your menu with the best use of a cross-over (SKUs used in multiple recipes that help keep inventories manageable and less costly.
Understanding the profit & popularity of each menu item and how to drive sales 10%-25% based on this knowledge.
Creating optimum check averages
ServSafe

All of the above directly impact sales, profits, or both. Long ago I heard the following axiom and have let it guide me all these years: If you have great sales and poor profits, you are just wearing out the building. If you have poor and eroding sales, but are running 40% profit levels; at some point that is going to be an equation of 40% of nothing is nothing. The Apex win here is the simultaneous result of sales AND profits!

Innovation

We create an environment of PDCA, or Plan, Do, Check, Act, and SDCA, or standardize, Do, Check, Act. The former allows for the team to realize continual improvement while the latter helps in creating the standardization of these learnings iun order to maintain the consistency of this elevated execution.

Finally...

Finally –

While there will always exist some foundational truths that are always in play, for example, “treat people the way you want to be treated”, there is also the Innovation component.

In some cases, the best way to do things today will not be the best way to do it tomorrow. This is where innovation happens. Our team will help you to be a listening post to your front line, your Guests, other operators, and even your competitors.

We will help you to be open to this communication and identify thoughts and trends that will help you be the innovator you need to be enabling you to give your great results sustainability!

Your results can not only be great today; they can be continuous and sustained!

Does any of this sound familiar?

Working 12 hours a day, 7 days a week
COGS each week are too high
Overtime seems to be a part of every period
Check average is inconsistent, or continuously below expectation
Aren’t seeing new Guests
Too many mistakes
Unhappy Guests
Recipes followed depending on what team members are working
Minimal results with marketing campaigns
All menu items not contributing to revenue/income
Know your restaurant needs a re-fresh, but not sure of the best way to go about it
Ticket times, overall service times too long
Not getting leaders developed

We define operation excellence as the absolute consistency of executing the People development/Team building/Hospitality/Routines/Habits/Disciplines that create the delivery of your brand in a sales building, profit creating manner. These are our core competencies that will assist your team in winning the day!

Contact us for needs such as:

Formal training
Informal, shoulder to shoulder training
Manual writing (Procedures, recipes, training)
Workshops
Sales creating. In-house, over-the-top hospitality
Controlling inventory velocity & SKUs, production levels, labor deployment
Menuing (STAR/DOG actionable data (each menu item creates sales and desired margins))
Recipe creation, improvements
Restaurant assessment reporting. From safety to Sales. SWOT.
Leadership development
Scaling
Concept design / Startup assistance / Re-branding

How We Help Your Restaurant Succeed

Our Step-by-Step Process:

1 DIAGNOSE & MEASURE

We identify key gaps in your current operations.

2 STANDARDIZE

We implement a system that sustains improvement.

3 SUSTAIN IMPROVEMENT

Ensure lasting results for your brand’s growth.

Services

Why We Are Here

People

Execution

Innovation

Finally...

Does any of this sound familiar?

Contact us for needs such as:

How We Help Your Restaurant Succeed

1

DIAGNOSE & MEASURE

2

STANDARDIZE

3

SUSTAIN IMPROVEMENT

Transform Your Restaurant Experience with Gōshen